YLELO Support Center

Dropshipping is a business model that allows retailers like Ylelo to sell products without having to keep them in stock. Instead, when a customer purchases a product from Ylelo, we place an order with a third-party supplier who then ships the product directly to the customer. This streamlined process allows us to offer a wide range of products without the overhead costs associated with maintaining a large inventory. At Ylelo, we meticulously select reliable suppliers to ensure high-quality products and timely delivery, providing a seamless shopping experience for our customers.

At Ylelo, we strive to ensure that you receive your purchases as promptly as possible. For local orders within our operating region, standard shipping typically takes between 2 to 5 business days. If you require expedited shipping, we offer an express option that delivers your order within 1 to 2 business days for an additional fee. Please note that shipping times may vary during peak seasons and holidays, so we recommend placing orders early to avoid any delays. For more specific information about your order status, please don't hesitate to contact our customer service team.

At Ylelo, we strive to keep you informed every step of the way. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number and a link to our carrier's tracking portal. Simply click on this link and enter your tracking number to get real-time updates on the status of your shipment. If you have any further questions or need assistance, our customer service team is always here to help.

At Ylelo, we are committed to ensuring our customers are completely satisfied with their purchases. Our return policy is designed to provide you with peace of mind. If for any reason you are not satisfied with your product, you can return it within 10 days of purchase. Please ensure the item is in its original condition and packaging. To initiate a return, simply contact our customer service team, who will guide you through the process and provide a return authorization. We offer a full refund or exchange, whichever you prefer. Our friendly team is always here to help, making your experience with Ylelo smooth and hassle-free!

At Ylelo, we are dedicated to serving our local community and currently do not offer international shipping. Our shipping services are exclusively available within the United States. This allows us to provide better support and faster delivery times to our US-based customers. We apologize for any inconvenience and appreciate your understanding. Should you have any further questions or need assistance with a US-based order, please do not hesitate to contact our customer support team.

Absolutely, at Ylelo, we understand that plans can change and we're here to help! If you need to change or cancel your order, please contact us as soon as possible after placing it. Our enthusiastic customer service team will do their utmost to accommodate your request. Kindly note that changes or cancellations might not be possible if your order has already been processed or dispatched, but we'll always try our best to assist you in any way we can. For swift assistance, call our customer service or reach out to us via email with your order number and details of the change or cancellation you'd like to make. We're here to ensure your experience with Ylelo is nothing short of amazing!

At Ylelo, we prioritize the timely and efficient delivery of your purchases. Items are sometimes shipped separately to ensure that you receive each product as quickly as possible. This can happen because certain items might be located in different warehouses, or they may have different preparation times. By shipping them separately, we avoid delays and make sure you get everything you need without unnecessary waiting. Additionally, this method helps us to better manage inventory and reduces the risk of damage during transit by packing each item according to its specific requirements.

At Ylelo, we strive to ensure every order is accurate and arrives in perfect condition. If you happen to receive a damaged or incorrect item, don't worry! We're here to help. First, please take a clear photo of the item and its packaging. Then, contact our customer service team within 48 hours of receiving your order. You can reach us via email at returns@ylelo.com . Make sure to provide your order number and a brief description of the issue. Our team will promptly review your case and arrange for a replacement or a refund, depending on your preference. Your satisfaction is our top priority at Ylelo, and we're committed to resolving any issues quickly and efficiently!

At Ylelo, the process of becoming a supplier is straightforward and designed to cultivate strong partnerships with U.S.-based businesses. We are dedicated to providing our customers with high-quality, locally-sourced products and continuously seek collaborations that align with this mission. For specific inquiries or more detailed information, please email us at suppliers@ylelo.com. We look forward to the prospect of working together to offer the best locally-sourced products to our customers. Once we receive your request, our procurement team will review it and contact you for further discussions if there is a potential fit.

At Ylelo, we understand the importance of flexible payment options for our valued customers, and we're thrilled to offer a variety of methods to make your experience as convenient as possible! We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we welcome payments via PayPal for a secure and seamless transaction process. For those who prefer contactless payments, we also support Apple Pay and Google Wallet. We are committed to making your shopping experience with Ylelo both enjoyable and hassle-free. If you have any further questions about payment methods, feel free to reach out to our friendly customer support team!